Frequently asked questions

A first class is a brand-new experience and it is completely normal for a child or young person to feel nervous.

A member of staff will greet you at the front desk, sign your child in and direct you to the correct classroom. The teacher will welcome your child, make sure they know their name and help them understand what will happen during the session.

Please arrive approximately five minutes before the class begins. Arriving too early can make waiting feel longer, while arriving late can make settling more difficult.

Comfortable, close-fitting sportswear is suitable for a trial. Avoid very loose clothing. T-shirts should be tucked in so they do not ride up during movement.

Students who already own suitable dancewear are welcome to wear it.

• Hair should be tied back securely.
• Ballet and similar classes require a neat low bun.
• Street and Cheer students may wear their hair in a secure ponytail.
• Bring existing dance shoes where available.
• Otherwise, bring clean indoor trainers and socks.
• Everyday outdoor footwear is not permitted inside the studios.
• Acrobatics students may work barefoot when instructed.

Parents and carers may wait in the studio café while their child attends class, subject to available seating.

Primary-school children and younger students should be brought into the building and collected by their parent or carer unless an approved walker arrangement has been completed.

Older secondary-school students may enter and leave independently where this has been agreed by their family.

Please do not wait in the corridors or gather directly outside classroom doors. This helps classes change safely and keeps access routes clear.

Teachers help new students become familiar with the class and meet the people around them. Please let the teacher know if your child has not attended dance classes before.

A typical lesson may include:

1. Welcome into class.
2. Attendance register.
3. Introduction of trial students and a class buddy.
4. Lesson aims and recap of previous learning.
5. Age-appropriate warm-up.
6. Main class content and skill development.
7. Cool-down.
8. End-of-lesson reminders and collection.

The teacher may provide brief feedback and answer quick questions after the session.

Teachers often have another class beginning shortly afterwards. Longer questions can be left with the front desk or sent by email, and a member of the team will respond when they can give the question proper attention.

We may also send a follow-up email after the trial.

We advise families not to overcommit a child across several dance schools unless they are attending a subject that we do not offer.

Multiple memberships can create timetable, performance and licensing conflicts and may mean children miss studio events.

External students remain welcome at suitable open workshops, holiday camps and advertised open classes.

Please provide 30 days’ written notice when dropping or changing a weekly class.

Notice should be sent by email or letter. Notice is not accepted by phone, text message or social media.

Membership and any applicable fees continue until written notice has been received and the notice period has ended.

Teachers often have very little time between classes. Please leave a message with the front desk or email the studio rather than trying to hold a long conversation during a class change.

The teacher or appropriate team member can then contact you at a suitable time.

Yes. Enrolled students are expected to wear the relevant Base Dance uniform and class clothing.

Uniform creates a sense of team and unity, allows teachers to see posture and alignment clearly and helps students arrive prepared to learn.

Please wait until the trial has been completed and the correct class has been confirmed before purchasing the full uniform.

When a student joins partway through a month, the first payment may include:

• A pro-rata amount for the remaining eligible classes in the current month after the trial.
• The following month’s normal tuition.

The Parent Portal will display the amount due. Please contact the studio if anything on the account does not look correct.

Tuition is not normally refunded when a student misses their regular class.

A suitable make-up class may sometimes be offered, subject to age, level, timetable and available space. A make-up class is not guaranteed.

Absences can be reported through the Parent Portal.

Please update the payment method or clear the outstanding balance through the Parent Portal as soon as possible.

Administration or late-payment charges may apply in accordance with the current payment policy. Continued non-payment may result in the student’s membership or class access being paused until the account is brought up to date.

Contact the studio promptly if you believe a charge is incorrect or need to discuss the account.

Private lessons may be available depending on teacher and studio availability.

Contact the studio with the student’s age, current classes, preferred style and reason for requesting a private lesson.

Base Dance classes are progressive. Students develop through age-appropriate stages and may move into a different class as their school year, experience or skill level changes.

In older groups, the class name or time may remain the same while the content and expectations continue advancing.

Levelled, tumbling, Pointe and other specialist classes may have additional entry requirements.

Students may be offered examinations or assessments as part of measuring progress and setting suitable benchmarks.

Classical programmes may be expected to participate where the examination forms part of the programme. Families receive information about readiness, preparation lessons, uniform, deadlines and costs before an entry is confirmed.

Additional preparation sessions may be required before an examination.